If you are looking to start your IT career with a global leader in consulting and technology services, then this opportunity is for you. Wipro Limited is currently inviting applications for the role of Service Desk Analyst – L1 in Hyderabad, Telangana. This role is ideal for fresh graduates and early-career professionals who want to build a strong foundation in IT support and customer service.
About Wipro
Wipro is one of the world’s leading technology service providers, helping businesses across 65+ countries achieve digital transformation. With over 230,000 employees worldwide, Wipro is committed to innovation, sustainable solutions, and delivering exceptional client experiences.
The company continues to reinvent itself by combining consulting, design, engineering, and operations expertise to shape the future of digital technology.
Role Overview: Service Desk Analyst
The Service Desk Analyst acts as the first point of contact for B2B users who face technical issues or need assistance. You will work as part of Wipro’s Service Desk team, ensuring smooth troubleshooting, user support, and client satisfaction.
This position gives you exposure to different applications, software, and IT processes while enhancing your communication and problem-solving skills.
Key Responsibilities
As a Service Desk Analyst – L1, your main duties will include:
- Serving as the primary user support and customer service contact.
- Responding to client queries via calls, emails, chats, and portals.
- Learning and managing fundamental operations of common software and hardware systems.
- Logging and tracking service desk tickets as per standard procedures.
- Ensuring compliance with TAT (Turnaround Time) and SLA (Service Level Agreement) targets.
- Escalating unresolved queries as per defined policies.
- Recording events, problems, and resolutions in the system.
- Sharing feedback and improvement suggestions with internal teams.
- Maintaining regular MIS (Management Information System) and resolution logs.
Performance Expectations
Wipro evaluates the Service Desk Analyst role based on two major areas:
- Service Desk Delivery – Meeting SLA, TAT, and minimizing escalations while ensuring customer satisfaction.
- Personal Accountability – Attendance, documentation accuracy, and process adherence.
Job Details – Service Desk Analyst (L1)
| Category | Details |
|---|---|
| Job Title | Service Desk Analyst – L1 |
| Req ID | 84391 |
| Company | Wipro Limited |
| Location | Hyderabad, Telangana |
| Employment Type | Full-time |
| Posting Start Date | 22 July 2025 |
| Experience Required | Freshers / Entry-level |
| Mandatory Skills | TIS Service Desk |
| Key Responsibilities | Troubleshooting, ticket management, user support |
| Performance Measures | SLA, TAT, Escalation Management, Documentation |
| Industry | IT Services & Consulting |
| Application Mode | Online – Direct Company Portal |
Why Join Wipro as a Service Desk Analyst?
- 🌍 Global Exposure – Work with clients across industries worldwide.
- 🎓 Career Growth – A perfect entry point for building a career in IT service management.
- 🛠 Skill Development – Hands-on experience in troubleshooting, IT systems, and customer handling.
- 🤝 Inclusive Workplace – Wipro welcomes applications from people with disabilities and promotes diversity.
- 🚀 Future-Ready Organization – Be part of a company that continuously reinvents itself to stay ahead.
How to Apply
Interested candidates can apply directly through Wipro’s career portal. Make sure to keep your resume updated and highlight your technical knowledge, communication skills, and problem-solving abilities.
🔗 Apply Now – Wipro Service Desk Analyst L1 Job 2025
Final Thoughts
The Service Desk Analyst role at Wipro is an excellent opportunity for fresh graduates and entry-level professionals who want to start their career in IT service management. By joining Wipro, you will gain valuable exposure, work with global clients, and build a strong career path in the IT industry.
✨ If you are looking for a Service Desk Analyst job in Hyderabad 2025, don’t miss this chance to apply with Wipro.
Wishing you the best in your job search and career journey! 🚀
